Kanchan Kumar promoted to Operations Manager at Novotel Goa Panjim

With over 15 years of hospitality leadership experience and strong operational expertise, Kanchan will drive service excellence and performance-led growth at the hotel, further strengthening its guest experience and operational efficiency.

Kanchan’s journey in hospitality spans over a decade and a half, beginning with Mahindra Holidays & Resorts and progressing through leadership roles with reputed brands including Country Inn & Suites by Radisson and Grand Mercure Mysore. As a core member of the leadership team during the hotel’s pre-opening phase at Novotel Goa Panjim, Kanchan has played an integral role in strengthening operational structures, enhancing service standards, driving guest satisfaction metrics, and building high-performing teams.

Commenting on the promotion, Surajit Chatterjee, General Manager, said, “Kanchan’s discipline, integrity, and deep operational understanding make him a natural leader. His ability to build empowered teams while maintaining strong performance metrics has significantly contributed to our success. We are confident he will further elevate our guest experience standards in his new role.”

In his expanded role, Kanchan will focus on enhancing service design, mentoring future leaders, and driving operational excellence.

Originally from Bokaro, Jharkhand, Kanchan’s early aspiration to serve the nation instilled in him a strong sense of discipline and purpose, values he now brings to hospitality leadership. Outside work, he enjoys long rides on his bike, spending time with his family and exploring spiritually significant destinations, cherishing meaningful time and shared journeys.

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