Radisson Hotel Group and Amadeus provide a new benchmark in travel distribution, delivering faster, smarter, and more reliable access to the Group’s booking platform.

In a move that supports its technological ambitions to improve guest experience across its global hotel portfolio, Radisson Hotel Group and Amadeus have built an API connectivity between the Group’s EMMA Central Reservation System (CRS) and the Amadeus Travel Platform. Moving beyond the limitations of traditional models and classic Global Distribution System (GDS) protocols, this innovative collaboration will empower travel sellers, delivering enhanced efficiency and a superior booking experience when accessing the Group’s booking platform.

The solution integrates with the Group’s existing API, eliminating the need to maintain separate interfaces. The Amadeus connection updates in real time with Radisson Hotel Group’s API, ensuring accurate, timely booking data is brought directly into the Amadeus Travel Platform, for travel sellers to access. Additionally, the new API connection integrates AIdriven data mapping in the back end to streamline search and booking flows, boosting efficiency while significantly enhancing the accuracy and relevance of results.

The API connectivity with Radisson is a milestone in our mission to transform how the industry approaches distribution. We have enhanced our connectivity by leveraging AI to map the data-fields between the two systems, which ensures consistency and reduces manual tracking.

We know that having the capability to share changes in rates and availability instantly to travel sellers around the world is essential for hoteliers in today’s market. That’s why we’ve built a flexible, reusable connection through the Amadeus Travel Platform that can be adopted by other hotel chains to help hotels stand out from the crowd. Mirja Sickel, EVP Hospitality Distribution at Amadeus, 

Enhanced access and human impact

The direct connectivity offers multiple benefits across different teams and guest segments. Travel sellers and travelers can make richer comparisons across room-level amenities, room types, and rates for more informed decisions and personalized stays, while the Group’s employees benefit from a reduction in manual tasks as updates take place automatically. The result is enhanced efficiency and improved communication between hoteliers, travel sellers and travelers.

At Radisson Hotel Group, we champion innovation and are proud to be part of the next era of hotel distribution with Amadeus. This direct connection will enable us to continuously modernize and leverage the latest technologies to meet the needs of our customers. Richard Biggs, Global Head RevGen EMMA CRS & Channels, Radisson Hotel Group

About Radisson Hotel Group

Radisson Hotel Group is a rapidly expanding international hotel group, operating in EMEA and APAC with over 1,575 hotels in operation and under development in +100 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and Prize by Radisson brought together under one commercial umbrella brand Radisson Hotels.

Radisson Rewards is our international rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers an exceptional experience for our guests, meeting planners, and travel agents at over 550 hotels in Europe, Middle East, Africa and Asia Pacific.

Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.

The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group’s portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol.

More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit our corporate website. Or connect with Radisson Hotels on:

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