Pankaj Behl joins Hyatt Regency Chennai as the new Director of Rooms

Hyatt Regency Chennai has announced the appointment of Pankaj Behl as its Director of Rooms

Pankaj Behl, Director of Rooms, Hyatt Regency Chennai

With over 14 years of distinguished experience in rooms division leadership across globally renowned brands such as Hyatt, Marriott, IHG, Starwood, and Taj, Pankaj brings an impressive track record in elevating service standards, optimizing operations, and mentoring high-performing teams. His appointment is aligned with the hotel’s long-term strategy to enhance guest satisfaction, drive process innovation, and strengthen brand consistency across the rooms division.

In his most recent role as Executive Housekeeper at Andaz Delhi and Hyatt Delhi Residences, Pankaj was responsible for leading operations for 401 guest rooms and luxury serviced residences with a team of over 150 associates. Under his leadership, the property consistently achieved outstanding performance scores, including a 98% Room Cleaning YTD Score and top-tier Green Zone Brand Audit results. He also spearheaded guestroom refurbishments, implemented sustainability-driven bathroom amenities, and led the hotel to win both Department of the Year and Leader of the Year accolades in 2022.

Pankaj Behl concurrently serves as the Area Guest Experience Specialist – West Region for Hyatt Hotels Corporation, overseeing guest experience enhancement across 11 Hyatt hotels. In this strategic role, he has been instrumental in implementing Medallia-based guest insight programs, service recovery protocols, and hotel audits, while coaching cross-functional teams to elevate CES and NPS performance metrics. His influence has been vital in standardizing operational excellence and enriching guest journeys across the region.

Reflecting on his appointment, Pankaj Behl shared, “Joining Hyatt Regency Chennai as Director of Rooms is a proud milestone in my professional journey. I believe that every moment of the guest experience counts, and I look forward to leading a team that strives for excellence, consistency, and heartfelt hospitality at every touchpoint.” Throughout his career, Pankaj has held several senior positions, including Executive Housekeeper at The Westin Sohna Resort & Spa and Crowne Plaza Today Gurugram, where he led large-scale operations and pioneered process improvements that significantly enhanced room readiness and service delivery. His earlier stints at JW Marriott, The Leela, and Taj Bengal further shaped his operational acumen and deepened his commitment to innovation, training, and quality.

Known for his expertise in Medallia Insights, CA Implementation, SOP Development, and IDP Facilitation, Pankaj is also adept at driving asset lifecycle management, leading refurbishment projects, and ensuring compliance with brand standards. His strong foundation in hospitality systems such as Opera, HotSOS, GXP, and Birchstreet has enabled him to streamline processes and maximize guest satisfaction.

In his new role as Director of Rooms, Pankaj will lead all aspects of rooms division operations at Hyatt Regency Chennai, including front office, housekeeping, guest services, and residences. He will focus on driving service excellence, enhancing operational workflows, and building a culture centered on care, accountability, and elevated guest experiences.