Description
Luxury Destination Management Company for Asia, Africa and Middle East.
Company Description
As we have evolved as a company, we have come to realise that our love lies not in booking tour packages, but in showcasing the unique experiences across the nations we serve. We realised that there are many secret corners of our world, rare moments, mysteries and stories. Our company owned by a family, but run professionally. We have hierarchical systems which are driven by our core family values. We have come to understand we do not want to be the largest company globally. We have never tried to be the richest or the most influential. I say, we just want to be the bestest in what we do. We are a family tradition for over three decades that have been highlighting this part of the planet. We have grown to become a popular, valued and autonomous DMC providing the finest cultural experiences, personal immersions and natural wonders. We are here to build stories for our clients, tales of love, of wonderful excitement. We are proud of our past and its legacy.
We offer
Cultural Tours, Adventure Tours, Pilgrim Tours, Luxury Tour Packages, Cruise Holidays, Holiday Packages, Air Tickets, Visas, Rail Tickets, Rent a Car, Chauffeur Driven Car, MICE, Incentive Tours, Yoga & Ayurveda Holidays, Beach Holidays, Special Interest Tours, Photography Tours, Wildlife Tours.
Our Brands
MICE - www.imecplanet.com
Charity Tours - www.charity-tours.com
Luxury Holidays - www.opulentroutes.com
Adventure Tours - www.adventure-sense.com
Philosophy
Our philosophy
Take Complexity Out. Bring Quality and Affordability in.
We make selling very easy.
We started with the premise of selling travel, not necessarily under our brand, but to everyone through our partners, world class travel products and services in every neighborhood and deliver great customer service. We serve over 2 million customers that walk into our outlets everyday, that you can practically find in your neighborhood. We are the 'Via' Inside Of the Travel World.
Vision
Unbelievable customer service.
NO customer calls when all is well. We believe customer service starts with listening to the customer, owning what is wrong and then going out of your way to fix it. That's it, it does not mean, large call centers flooded with hundreds of souls or jazzy 1-800 numbers. Just a simple email or SMS will do. We will call you back. We fundamentally believe most problems can be eliminated by design and the rest by listening.
Mission
We have always prided ourselves in attempting and solving problems which makes the life of consumers and partners simple, and when we say simple means, in a few minutes, you can get the best price and quality in your neighbourhood. What we have achieved today is that we have made quality travel accessible to a common man, in each and every corner of India through partners, bringing the travel industry online, building the user friendly reservation systems for travel related products in early 2016, be the first ones to build a automatic ticket booking kiosk or through the mobile, or now launching a totally different way of booking travel.
Awards
National Tourism Award by Ministry of Tourism, Government of India
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